Q: We don't have time in our schedule to pick up the linens. Do you Deliver?
A: Absolutely! There is a small delivery fee based on the mileage, but you tell us where you need things delivered to and we will have them there!
Q: We actually want to pick up our stuff. Can we do that?
A: Of course! You are welcome to pick up your items by reserving a time to pick up at our office.
Q: When and where do we drop off the items after the event? Is there a required time to return everything?
A: The items need to be returned by 3 pm on the Monday following the event. Items need to be returned to our warehouse. We will make arrangements at the time of your reservation.
Q: I'm beginning to realize that we might not have time to set up the linens. Do you do that? If so, how much does it cost?
A: Yes we do! Depending on the type of items you rent there may be a set up charge. Give us a call and let's discuss your needs!
Q: Are there any restrictions as far as the linens are concerned?
A: Yes, actually there are. We do not allow the use of glitter on our linens as it doesn't easily come out in the laundering process. We request that if you are having pens or markers at your event that they be washable . We also require the use of a candle holder so wax candles are completely enclosed so the wax doesn't spill onto the linens. Unfortunately, ink, wax and burn holes are not covered by the damage waiver.
Q: If I request a quote/estimate, am I locked into anything?
A: Of course not. We would love to provide an estimate for you. We think you will be pleasantly surprised with our prices, and you'll find our customer service is second to none.
Q: I heard you offer a consultation. Is there a cost for that?
A: Nope! Our initial consultations are complementary (FREE). We want to sit down and visit with you about your event and what you need and how we can help. We want to provide just the right services for your specific needs, but we don't know what your needs are until we can visit about them.
Q: What if I have other questions?
A: No problem! Just email or give us a call. We would love to answer any questions you have!